Working 925 Jewelry Loyalty and Store Credit Policy

Our loyalty program gives active email subscribers 20% off eligible full-price items and 5% back in store credit on qualifying purchases completed directly through our Shopify website checkout. These terms explain eligibility, earning and redemption.

Joining and staying eligible

Active Working 925 Jewelry email subscribers are automatically included in the program. Use the same email address for your subscription, orders and customer account so we can match your benefits and credit to the right account.

You must still be subscribed when our reward automation checks a fully fulfilled order. If you unsubscribe before that check, the order will not automatically receive reward credit. If you think an order should have earned credit, email info@working925jewelry.com so we can review it. A review does not guarantee an exception or adjustment.

Which purchases qualify

The ongoing 5% reward applies to eligible purchases completed directly through the Shopify checkout for working925jewelry.com. What matters is where you complete your purchase, not where you first see an item.

If you find us on TikTok or during a TikTok live and complete your purchase through our website's Shopify checkout, that purchase can qualify. An order completed through TikTok Shop's own checkout does not qualify, even if it later appears in our Shopify order records. Purchases completed through other marketplace checkouts do not qualify either.

Using Shop Pay to check out on our website can qualify.

Store credit issued by Working 925 Jewelry is used through our website checkout. It is not a TikTok Shop balance.

The 20% subscriber discount

Active subscribers receive 20% off eligible full-price items. Sale items and gift cards do not qualify for this discount.

How the 5% reward is calculated

Qualifying purchases across our merchandise, including gift-card purchases, earn 5% back in store credit. To calculate the reward, we start with the product subtotal after discounts, without tax or shipping, and subtract the entire amount of existing store credit used to pay for that order. We subtract all store credit used, even if some of it covers tax or shipping; we do not divide it proportionally among products, tax and shipping. If the result is zero or less, the order earns no reward. Otherwise, the reward is 5% of that remaining amount.

For example, an order with a $50 product subtotal after discounts and $50 paid with store credit earns no new credit, even if you pay tax or shipping separately.

Gift-card payments count toward rewards. You can earn 5% when you buy a gift card and earn another 5% when you use that gift card for a qualifying purchase, including when you buy the gift card for yourself. Each order must meet the program's subscription and fulfillment requirements. If you pay for part of a gift-card purchase with store credit, that store-credit-funded amount does not earn a reward.

When credit is issued

Credit is issued after the entire qualifying order has been fulfilled and our reward automation checks the order and your email-subscription status. Partial fulfillment does not release the reward for the order. Canceled orders do not earn credit.

The reward is for a later purchase. It does not reduce the amount due on the order that earns it. A return does not take away reward credit you have already earned from the returned purchase.

How to use your credit

Sign in at your Working 925 Jewelry account using the same email address associated with your credit. You can view the balance in your account details. At checkout on our website, select Apply store credit in the Payment section. Store credit is also available through supported Shop Pay checkout.

You can use store credit on full-price and sale items and alongside other discounts for which your order qualifies. Using store credit does not change the separate rules about which discount codes can be combined with one another.

Your credit currency must match the checkout currency. Shopify applies available credit up to the amount due; you cannot select a smaller custom amount. Any unused balance stays in your account. If credit does not cover the full order, pay the remaining amount with another available payment method.

Store credit is for purchases from Working 925 Jewelry. Any cash redemption required by applicable law will be honored. Email info@working925jewelry.com if you need help accessing or using your balance.

No expiration or inactivity fees

Issued loyalty credit does not expire. We do not reduce it for inactivity or remove it because you unsubscribe from our emails. You can continue to use an existing balance after unsubscribing.

Returns and refunds

Our Refund Policy applies to purchases made with store credit. Refunds are made to the original payment method as described in that policy, subject to applicable law. Restoring credit used to pay for a refunded item is separate from keeping the reward credit earned on that purchase.

Email preferences and privacy

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails. The subscriber discount and automatic earning of new rewards are benefits for active subscribers, but unsubscribing does not cancel credit already issued.

We use account, email-subscription and order information to administer the program and maintain balances. Our Privacy Policy explains how we handle personal information and how to exercise your privacy rights. We may still send necessary, non-promotional messages about your account, orders or existing credit after you unsubscribe from marketing.

Program changes and existing credit

We may update future discount offers, earning rates or eligible purchases. Updates apply to future purchases and are subject to any notice or consent required by applicable law. Changes to the program or the end of new reward earning will not cancel credit already earned, introduce an expiration date for that credit or remove the ability to redeem an existing balance.

Other policies and your rights

This policy covers loyalty rewards. It does not replace the terms applicable to purchased gift cards or credit issued as a merchandise refund. Nothing in this policy limits rights that cannot be waived under applicable law.

For loyalty benefits and issued loyalty credit, this policy controls over inconsistent general language in our Terms of Service, including general change or termination provisions. Our Refund Policy and Privacy Policy continue to apply to their respective subjects.

Questions

Email info@working925jewelry.com with questions about the program, an order or your credit balance.